How to report something, and what happens after you do.
The plain version
There are three routes and they do different things. This page is the third of them, and it is one email address.
Something in a circle, now. Tap his seat and report him. That blocks him. What it does is set out on the community guidelines page.
Something about your own data — a copy of it, a correction, deletion, or a question about what is held. Write to privacy@tembral.com, and read the privacy notice first if you want to know what there is to ask for.
Anything else. Something illegal, something a facilitator did, a security problem, or something we got wrong. Write to frank@tembral.com. A person reads it.
That mailbox is not watched around the clock. If something is happening right now, or somebody is in danger, this is the wrong page — the safety page carries crisis and support lines, with the hours each one keeps, and they answer when we do not.
The report inside the app
In a live circle you report a man by tapping his seat. Four things are true about it.
- Reporting a man blocks him.
- One action with one outcome. There is no second step and no form to fill in.
- He is never told.
- No notification, nothing on his screen, no mark on his seat, no count.
- You are not asked for a reason.
- The app does not ask for one, and we do not come back to you for one.
- It starts from the next seat, not this one.
- A block takes effect the next time either of you asks for a seat. If you need to go tonight, leave the room.
A block is not absolute. If you are ever seated with a man you blocked, leave the room and write to us. If the problem is a facilitator, write to us rather than relying on a block.
The whole of it, including the four things that can happen when a rule is broken, is on the community guidelines page.
Writing to us, and what to put in it
One address, for all of it: frank@tembral.com. It is the same address for a report about a man, a complaint about us, a security problem, and a letter from an authority.
There is no form on this website for it, and that is deliberate. A form decides in advance which shape your problem has to be. Mail arrives whole, and from any address you like.
Four things help. None of them is required.
- What happened, in your own words. You do not have to be calm, ordered, or brief.
- Where — in the app, in a live circle, or on this website. Those are different systems and we look in different places for each.
- Roughly when. A date and an approximate hour is enough — it is how we work out which sitting you mean.
- What you would like to happen. You do not have to know. “I do not know what I want, I would like somebody to look at it” is a complete report and it is answered like one.
We do not need your real name, and we do not ask you to prove anything before we read it.
You do not have to be a member, you do not have to have been in the room, and you do not have to be the person it happened to. The one cost of writing without saying who you are is that we may not be able to come back to you.
We tell you it arrived
The first reply is a person saying he has it. You are not given a case number, because the answer comes back to you directly.
We look at it
What that means depends on what you are telling us about, and one limit is worth knowing before you write.
Nothing said out loud in a circle is recorded — no recording, no transcript, no summary, no notetaker, by design and as a term of the room. So an hour that has finished cannot be played back by anybody, including us. Where your account of it is what there is, that is what we say when we answer, rather than pretending to a certainty we do not have.
We decide
A person decides, and the list of things that can be decided is short and published.
Four things can happen when a rule is broken: a warning, one microphone switched off during a sitting, a sitting ended early, and an account suspended or closed. That is the whole list, and it is set out on the community guidelines page.
Sometimes the decision is that we are not going to do anything, and when that is the decision we say so and say why. A report that quietly goes nowhere is the thing this page exists to prevent.
We tell you what we decided, and why
In writing, in plain words, whichever way it went, and whether or not you will like it.
You are told what was decided and what it rests on. Where the decision is about somebody else’s account you are told the outcome as far as it affects you — whether you will meet him in a circle again — and nothing else about him. That restraint is not us being unhelpful; it is the same restraint that means nobody is told what happened to you.
A message to that address is read by a person and answered by a person, and nothing is filed unread. It is one man in Amsterdam: what that buys you is a reader who can actually change something, and what it costs you is time.
One clock is not ours to set. A request about your own personal data is answered within one month, and where it is complicated that can be extended by two further months — in which case you are told inside the first month, with the reason. That route and that clock are on the privacy notice.
This is not the route for something that is happening tonight.
If you or somebody else is in danger, go to the safety page. It carries crisis and support lines with the hours each one keeps, answered by people whose job that is. Tembral is peer support, and it is not crisis support, not counselling and not medical care.
If we act on an account
If we take something down, or suspend or close an account, the man it happened to is told. Every time, in writing, to the address on the account.
- What was decided. The actual thing: what was removed, or what the account can no longer do, and whether it is for a period or for good.
- What it rests on. The rule, in the words it is published in, and what we understood to have happened. Not a category code.
- Whether it was our rules or the law. You are entitled to know which one you are arguing with. Our rules are ours and we can be argued out of them; a legal obligation is not ours to waive.
- How to object. Named, in the same message, with the address to send it to and no requirement to use particular words.
A person makes that decision. Every time.
There is no automated decision-making here: no scoring, no strike count, no program that closes an account, and no model reading anything you wrote. The one automatic thing on this property is yours rather than ours — the block you make yourself, which carries no consequence beyond the seat and about which nobody is told.
One thing we will not tell you, and it is deliberate.
We do not describe what happened to the other men in a circle. Not who reported, not what any of them said afterwards, not how many of them there were, not what was decided about anybody but you. You may disagree with a decision without being given a file on other people, and the same silence is what protects you the day the decision is about somebody else.
If you think we got it wrong
Reply and say so, in your own words. There is no form and no deadline for it.
Write back to the message, or to frank@tembral.com, and say what you think is wrong and why. You do not have to quote a clause or use a particular word. One sentence is enough to open it.
What we promise is narrow and it is real: the message is read again, with whatever you have added, and the answer says what changed and what did not, and why. If we were wrong, we say we were wrong and we undo it.
If that is not enough, you do not need our agreement to go further.
You can take a dispute to a court. Dutch law governs the agreement and the court in Amsterdam is named in the Terms, and if you are a consumer you keep the right to bring a claim where you live and you keep the mandatory consumer law of your own country. There is no arbitration clause, on purpose: one imposed on a consumer in the European Union is generally not enforceable, and writing one would only mislead you about where you stand.
If it is about your personal data, you can complain to the Dutch supervisory authority, the Autoriteit Persoonsgegevens, at Postbus 93374, 2509 AJ Den Haag, or to the supervisory authority of the country you live in. You do not have to speak to us first, you do not need our permission, and it costs you nothing with us. The whole of that route is set out on the legal notice.
A security problem
If you find a way into something you should not be able to reach, write to frank@tembral.com and tell us. We would much rather hear it from you than not hear it.
Give us a chance to fix it before you publish it. Do not read, copy or change anybody else’s data while you are testing. Do not degrade the service for the men using it. Tell us enough that we can reproduce it. In return, we will not pursue anybody who reports a problem in good faith and keeps to those.
This is not a bug-bounty programme. It is an address, a promise to read what you send, and a promise not to come after you for sending it.
Last updated
This page was last changed on 6 September 2026.
One version, one date, no archive.
